What are the Health & Safety guidelines during the tours?
Your health and safety is of the upmost importance to us! In order to adhere to the guidelines of the provincially approved operational plan, we have reduced the capacity of our tours and focused on bookings from the same family and/or continuously exposed social groups. There will be no individual seat sales at this time. The touring vehicle will be sanitized after every tour by steaming all cloth surfaces and wiping down hard surfaces with disinfectant cleaning products. During the tours, we will also provide hand sanitizer upon entry/exit of the vehicle, asking everyone to please refrain from touching the door handles. We will not be providing masks or gloves at this time, however, you are free to wear them during your tour, but it is not necessary. Each location we visit will have guidelines laid out for us to follow as well, and we must abide by those at each location. If you are experiencing a fever, cough or difficulty breathing we ask that you cancel your tour with us and re-book following your illness. If the tour guide determines that someone is posing an undue risk to the health and safety of individuals on the tour, they are obligated to address the risk. This could involve refusing to provide services to a person engaged on the tour and if the tour has commenced, they will be asked to make other arrangements for return transportation. All parties will be required to sign a form stating they have not been out of the province in the previous 14 days, and are not experiencing any symptoms at the time. This form will be collected for contact tracing only, and will be properly destroyed after use. We look forward to touring with our guests in the safest way possible!
Are you fully licensed, certified and insured?
Absolutely! We carry the proper classification of licence to transport persons in all of our vehicles. We carry a liability and comprehensive insurance.
Our guides are also Certified Tour Guides with the province of Prince Edward Island, carry valid First Aid and CPR Certification, Food Handling Safety Certified and hold a Responsible Beverage Service Program Certificate.
What type of vehicle will I be touring in?
HOP|SIP|SWIRLS small group vehicle is a black on black, full height Ford 15 Passenger Wagon XLT. With an easy access electric step-up, fully carpeted floors, reclining premium seating, this vehicle offers you impressive comfort for your small group. The over-sized windows allow you scenic views all around. The van wagon is exceptionally classy, clean and quiet, so guests can better get to know each other while remaining comfortable.
How many people will be on my tour?
Due to the 6 foot social distancing rule, our tours have a maximum capacity of 10 persons, plus the Tour/Driver Guide.
Where are the pick up/drop off locations?
All tours depart daily from Charlottetown and surrounding area from a designated location according to the tour you have chosen. Additional charges may apply depending on location outside of Charlottetown. Please let us know as soon as possible so we can determine a location right for you.
If we drive in to meet the tour, won’t we be too tipsy to drive at the end of the day?
We always advise people who must drive in for the day to arrange alternate transportation for the return journey, however for a small fee we will return you safely back to your accommodation. Public transit and/or Taxi services are available in Charlottetown, Summerside and most rural areas. Please contact us for suggestions of fabulous local Inns & B&Bs.
What time does my tour start and finish at?
Typically tours start approximately 1:00 PM (Determined by pick up locations.)
Depending on the pace of the day, tours are approximately 3 1/2 hours long.
How long do we spend at each stop?
Dependent on our itinerary for the hosted locations, times will vary. However, we try to keep the time spent at each stop approximately 20 mins.
What is included in my tour?
All private structured tasting and tour fees are included as well as, lunch and snacks where applicable.
What is not included in my tour?
HST at the rate of 15%, and gratuities are not included.
How about driver gratuity?
If you are pleased with the service and effort put forth by your Tour Guide, you are most welcome to offer them a gratuity. Your thoughtfulness will be greatly appreciated. For larger private groups, we will include a 18% gratuity.
What is the minimum number of people to run a group tour for the day?
The minimum number of people to run a group tour is 8, with a maximum of 10.
What is your cancellation policy?
Payment is required at time of booking. All cancellations must be initiated by email or telephone to HOP|SIP|SWIRL TASTING TOURS. If cancelled ANYTIME after the booking has been confirmed there is a $100.00 cancellation fee. If cancelled within 72 hours prior to your tour date, tours are 100% non-refundable. A re-booking fee of $100.00 will apply if your tour date is missed, changed, transferred or re-scheduled within 72 hours prior to your booked tour date. In the event HOP|SIP|SWIRL must cancel the tour due to Covid issues, we will refund 100% of your payment.
Are children allowed on this tour?
No. Children are not allowed to join us for this adult only tour.
May I bring my dog?
Service animals are welcome on the tour. We restrict non-service animals because some of our guests are allergic to animals and most of the wineries and breweries have the same policy.
Will you accommodate dietary restrictions?
Yes, for lunch only. Just let us know exactly what your preferences are, and we will be happy to accommodate you. However, the tour stops will remain the same.
Can I bring my purchases in the van?
Yes! However, they must be secured in the back for safety and legal reasons. We offer a secured container for the safe keeping of your purchases.
What if I have never been on a tour like this before?
Some people may be more wine, beer or spirit savvy than others. It really doesn’t matter if you have been enjoying wine, beer or spirits for years, or if this will be your first glass, there literally is something for everyone to enjoy and learn from. To make it easy, and comfortable, the small group social setting is the best for being able to listen to your questions and respond to you. We may not know everything, but we will be sure to give you the best experience possible on your tasting journey.